About Randex-Phoenix
This is Randex-Phoenix
Although we’ve been operating for over 35 years and have recently been acquired by the Randex Group (see below), this may be the first time that you have come across us – or, indeed, across any private ambulance service. So you will want to know that you (or your relative or friend) will be in safe hands if you book our service.
In addition to working for private individuals and their families, we also support NHS hospitals, private hospitals, hospices, local council Social Services departments and our local Clinical Commissioning Groups.
You’ll benefit from our expertise, skills and advice garnered from those many years of delivering consistently high standards of passenger safety, comfort and peace of mind. We put quality, patient experience and compassion at the very centre of everything we do.
We work in both private and public health sectors, with knowledgeable, uniformed staff, and using vehicles that are configured to carry stretcher, wheelchair and walking passengers. So whatever your non-emergency transport needs might be, we can help.
We are always happy to answer any questions you may have and discuss your transport needs. Do give us a call on 01926 403359.
Our Team
We are small, tightly-knit team of drivers and patient attendants who have many years experience in non-emergency patient transport.
As a company, we make sure all our team has up to date, relevant training, from first aid to infection control to safely moving people who have limited or no mobility. All of our staff hold an enhanced DBS clearance, which is checked and renewed every 3 years.
Much of our work comes from referrals from other services users, and this is very much down to the quality of care and compassion shown by our staff. We are keenly aware that we're only as good as our last job, so we make sure that every passenger and journey is handled and delivered with the utmost care.
Simon Denby
Randex Group Int'l
CEO
Simon has a long security and emergency services background , serving in the British Army , working for the United Nations and US State Dept , with some considerable experience in remote and hostile environments.
As CEO of the Randex-Group of Companies , Simon holds the responsibility for Business Development, Acquisitions & Operational Strategy.
Rose-Marie Denby
Randex Group Int'l
COO
Rose-Marie Denby is the Randex-Group of Companies COO, with responsibility for the day-to-day management of all the various operations depts in both the UK and the USA , and also manages the finances ,
recruitment payroll & investments, and keeps a close eye on the CEO, and the rest of the management and supervisory team.
Darren Fellows
Darren is an ex-paramedic whose primary extra-curricular interest appears to be building and maintaining 5* accommodation for his family’s pet rabbits. And the family dog. Then the rest of the family. In that order.
Mark Cleall
Mark joined us during 2022 as we acquired an additional contract. His ready-aged demeanour and dry wit have endeared him to a number of elderly ladies who we transport.
Katie Evens
Joined us in Feb 2023
Mandy Busby
Admin Co-ordinator
Mandy leads our agency administrative top cover , and provides managerial support across all invoicing/HR/Payroll & staff rostering etc , amongst many other tasks.
Joined us in Nov 2022
Kirsty Hambridge
Joined us in August 2022
Rhea Coleman
Joined us in June in 2023
DJ Molloy
Joined us in August 2023
Kelli Hopkins
Joined us as a PTS Driver/Attendant on the 29/1/2024
Maison Busby
Joined us an Apprentice-Attendant on the 15/1/2024
Join The Team
We occasionally recruit for suitable staff, so if you are interested In joining our team of hard working individuals, just contact us with details of your background and what sort of work you are looking for.
Our Fleet
Our ambulances are long-wheelbase Renault Master or Peugeot Boxer vans, equipped with rear folding ramps for ease of access by wheelchair or stretcher, as well as a side door and seats for those who prefer (and are able) to walk with some assistance.
The vehicles are regularly inspected and maintained to a high standard, including a rigorous cleaning schedule both inside and out. They are fitted with appropriate restraints to ensure you can travel safely and securely, with floor-mounted stretcher locks and wheelchair restraints.
Each vehicle also has a carry chair, for negotiating stairs and other tight spaces.
In additional, we also have a smaller Peugeot Partner wheelchair-accessible ambulance car for occasions where a full-size ambulance is unnecessary (for example, where a single crew member can take a wheelchair user to and from a medical appointment).
Our Values
Our service is founded on quality, patient experience and compassion.
We are committed to Compassion in Practice (Department of Health 2012) and the 6Cs which are:
Care
People who use our service (whether clinicians or patients) expect us to provide consistent, high quality care
Compassion
Given through our quickly establishing relationships based on empathy, respect and dignity
Competence
Possessing the technical skills and capabilities to give our passengers an excellent service every time
Communication
Listening skills and ability put our passengers at ease in difficult and emotional circumstances for them
Courage
Doing the right thing for our passengers, speaking up when we have concerns about instances of poor care
Commitment
To the passengers we serve and our promise to carry on improving
We make sure that, on collection, our passengers are supported in a compassionate manner, dressed with dignity and appropriately for the weather conditions; that, if necessary, the house or other setting is safe and secure before it is left; and that attending members of our staff introduce themselves by name and take time to ensure each passenger is settled before setting off.
We regularly check, during the journey, on the welfare, comfort, and dignity of our passengers. We will, particularly on longer journeys, stop for comfort breaks as and when required, or to turn stretcher passengers who might otherwise suffer pressure sores.
We make sure that, on arrival, our passengers are either “handed over” to a responsible clinician or relative, or (if they will be alone in their home) that they are warm, comfortable and secure; and that they know what will happen to them next so that they feel they have had a positive experience whilst in our care.
A brief history of Phoenix Private Ambulance Service – (Now Randex-Phoenix)
Phoenix had a long trading history, originally created in May 1983 (40 years ago) as a franchise under the Sovereign Services banner, one venture out of a total of 13 franchises which covered the UK from Scotland to Cornwall. Originally the businesses were based around the catchment areas of major airports, since the business model involved repatriation of people who had severe mobility difficulties or illness and who needed to be met at their local airport and taken home or to a hospital/clinic.
The business model proved unworkable and, 18 months later, Leamington was one of two surviving franchises which then both changed their modus operandi to the more general carriage of persons in wheelchairs and re-equipped with new wheelchair–accessible ambulance vehicles.
The Leamington company also changed its name from Sovereign Services to Phoenix Private Ambulance Service and its fleet grew to 3 vehicles., moving to larger premises in Warwick.
The Randex-Group International then bought Phoenix Private Ambulance Service in 2021, and under new management is now focused on being able to provide both stretcher and wheelchair transport, so the fleet is all specially-factory converted long-wheelbase Renault Master or Peugeot Boxer vans, of the type and style used by NHS ambulance services. across the UK.
We also provide TVC transport using smaller but equally comfortable Ford Custom Transit vans.
Randex-Phoenix is now also present in Somerset located close to Yeovil/Taunton area, providing services into Devon, Dorset, Wilshire and as required across the whole of the South West, including Exeter and Cornwall.
Since Nov 2023, Randex-Phoenix is providing both PTS+/SEN/TVC Patient Transport Services and in conjunction with her sister company Randex-Vigilant Security SW Ltd is also providing Alarm Response, Key Holding; Static Guarding, Events Security and Stewarding services across the same operational footprint.
Randex-Phoenix is constantly seeking to evolve and expand into other affiliated services that best serve and support both local councils, the NHS and private patients, and welcomes enquiries in respect to us catering to your requirements.
Drop us a line or give us a call
We're always happy to give you the benefit of our advice and experience, and discuss with you your particular circumstances and requirements.